About UsWe are Total Fleet Services, Total Vans and Total Cars, part of the Bridle Group of Companies and trading names of Hanborough Enterprises Ltd.We are authorised and regulated by the Financial Conduct Authority. Our Firm Reference Number is 631448 which can be verified by viewing the Financial Services Register at www.fca.org.uk. We are a broker member of the British Vehicle Rental and Leasing Association and abide by their Code of Conduct.
Our ServicesWe are a vehicle finance broker and offer a range of vehicle finance products and services, provided by our panel of lenders from whom we may receive an introductory fee. We are not a funder or a lender.
Charges for our servicesWe will charge an administration fee of £95.00 + VAT for our Brokering Services, when you place an order. We will issue an invoice which must be paid within 7 days or prior to delivery of the vehicle, whichever is soonest. Payment can be made online using a debit or credit card or by direct bank transfer.
Order CancellationIf you cancel your order, we will charge a fee of £500.00 + VAT. You will receive notice in writing of the charge within 48 hours of cancellation. We will issue an invoice which must be paid within 7 days. Payment can be made online using a debit or credit card or by direct bank transfer. Please note that the supplying dealer may also levy a cancellation charge.
ComplaintsOur Customers are extremely important to us and whilst we aim to provide a trouble free and excellent level of service, we know that sometimes things go wrong. If you have cause to complain, we take any complaint very seriously and promise to deal with it promptly, effectively and in a positive manner.
A complaint may be made to any member of our staff who will record the following details on our Customer Complaint Record, and send you a copy of our full complaints procedure which may also be found on our website www.total-cars.co.uk/complaints-procedure, www.total-vans.co.uk/complaints-procedure and www.total-fleet.co.uk/complaints-procedure
- Name, Address, Telephone No. and Email Address (if appropriate) of the complainant
- Date of complaint
- Details of the complaint